Return & Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our return policy carefully to understand your rights and obligations.

 

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7-Day Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it
  
  

• Unworn or unused, with tags, and in its original packaging
  
  

• Accompanied by the receipt or proof of purchase
  
  

 

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How to Start a Return

To initiate a return, please contact us at cibabycare@gmail.com. Once your return is approved, we’ll provide:

• A return shipping label
  
  

• Clear instructions on how and where to send your package
  
  

Note: Items sent back to us without first requesting a return will not be accepted.

Returns should be sent to the following address:
[INSERT RETURN ADDRESS HERE]

 

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Return Shipping Costs

• If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping cost.
  
  

• For all other reasons (e.g., change of mind, size issues), the customer is responsible for return shipping.
  
  

 

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Damages and Issues

Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately at cibabycare@gmail.com, and we’ll make it right as soon as possible.

 

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Non-Returnable Items

We do not accept returns for the following:

• Perishable goods (e.g., food, flowers, plants)
  
  

• Custom or personalized items
  
  

• Personal care products (e.g., beauty items)
  
  

• Hazardous materials, flammable liquids, or gases
  
  

• Gift cards or items on sale/discount
  
  

If you’re unsure whether your item is eligible for return, feel free to contact us.

 

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Exchanges

To get a different item, the fastest method is to:

1. Initiate a return for the item you have.
   
   

2. Once accepted, place a new order for the desired product.
   
   

 

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EU Customers: 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without needing to provide justification. The item must still meet all regular return conditions: unworn, with tags, in original packaging, and with proof of purchase.

 

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Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

• If approved, your refund will be processed to your original payment method within 10 business days.
  
  

• Please note that it might take additional time for your bank or credit card company to reflect the refund on your statement.
  
  

If it has been more than 15 business days since your refund was approved, please contact us at cibabycare@gmail.com.

 

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If you have any questions at all, don’t hesitate to reach out. We’re here to help at cibabycare@gmail.com.